Did you know that the Roehampton Students' Union Advice and Support Service is independent from the University?

We provide free, non judgmental, confidential advice and guidance to students on a range of issues, including:

  • University policies and processes
  • academic issues
  • wellbeing and personal matters.

We also work with University services and local support providers to:

  • provide a range of information and resources
  • help signpost or refer you on to more specific or appropriate support, as necessary.

How can we help you?

Our advice service is available for all students at Roehampton University London:

  • undergraduate students
  • postgraduate taught and postgraduate research students
  • home and international students.

We can offer advice to students via:

  • email
  • phone appointments
  • virtual appointments
  • in-person appointments (depending on avalability)

We are committed to supporting you when you are facing challenges affecting your studies or your day-to-day life at University. If we can’t help you directly with your particular situation, we will assist you in identifying and accessing alternative advice and support.

We can provide advice and guidance on a range of issues and processes, including: 

  • Academic appeals
  • Academic misconduct
  • Exceptional Circumstances
  • Support to Study 
  • Non-academic misconduct reporting and investigations
  • Complaints (academic and non-academic)
  • Fitness to Practice
  • Leave of Absence
  • Programme extensions
  • Housing
  • Student Finance

We can:

  • explain processes and procedures
  • advise on how to respond or engage with a process
  • review draft forms or statements
  • accompany students to meetings for support
  • be an independent point of contact for questions or queries

We can't:

  • represent you, or make representations to the University on your behalf. Our role is to advise you on the options available for you to raise your concerns. However, we may contact the University with your consent to seek clarification on processes and options available to you.

  • provide a crisis or emergency service. 

  • provide counselling or specialist mental health support.

You can find more information about the range of help and support for students, including:

We also have webpages providing specific, detailed guidance on a range of academic and support issues and University policies and processes. You may find it helpful to take a look through these webpages for information and guidance. These might provide answers to your questions or queries before contacting us directly.

How to contact us

The Roehampton Students' Union Advice and Support Service is located in Frobel College. 

Our opening hours are 10:00-16:00, Monday-Friday. This includes during academic vacation periods, but not Bank Holidays.

  • You can contact us by email to arrange an appointment or seek advice.

You can complete our booking form or email SU.advice@roehampton.ac.uk. Please also include the details of your query. Once you have sent your completed Confidential Advice Record, an adviser will respond to your query. If you requested an appointment, they will give further information. 

  • You can ring the Roehampton Students' Union Helpdesk on 0208 392 3221. They will be able to advise on how to access our service. 

We aim to respond to you within 3 working days. However during extremely busy periods, this may not always be possible. Please be assured that we will respond as quickly as we are able to.

We understand that many of you will be working to University deadlines. Please include any relevant deadline information in your initial email to us, so that we can prioritise your case accordingly. It is highly recommended that you contact us as soon as possible if you have a deadline, as it is not always possible to respond to students at short notice.

I’m not happy with the service I have received from Roehampton Students' Union Advice and Support. What can I do?

We hope that you will be happy with the level of support you receive from the Roehampton Students' Union Adice and Support; however, if you are dissatisfied with any aspect of our service please follow the RSU complaint procedure.